Impart Network Grid Customer Support
Staffed Hours of Operation:
08:00am - 16:30pm PT Monday - Friday
Scheduled service outside of regular business hours is by appointment. Non-Staffed Hours of Operation:
Before/After hours, Saturdays, Sundays and holidays- Emergency cell number recorded on Helpdesk voicemail message.
08:00am - 16:30pm PT Monday - Friday
Scheduled service outside of regular business hours is by appointment. Non-Staffed Hours of Operation:
Before/After hours, Saturdays, Sundays and holidays- Emergency cell number recorded on Helpdesk voicemail message.
Response Commitment:
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Calls to the Impart Helpdesk during staffed hours will be answered directly based on staff availability.
When staff is unavailable, messages left during business hours will be returned within 2 hours.
Messages left on the Impart helpdesk main number or emails to the helpdesk during non-staffed hours will be returned the next business day, within 2 hours of opening.
Calls to the Emergency number, referenced in the helpdesk message, will be answered directly or returned within 2 hours.
Message Content:
Messages must include the following information to assist in solving the issue quickly and providing quality feedback:
Messages must include the following information to assist in solving the issue quickly and providing quality feedback:
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Name of the business and branch/locations identification number
Street address, City and State
Contact Name (first and last) and phone number
Detailed description of the problem.